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Discover a rich source of information by becoming a regular member of the Kitchener Waterloo Software Quality Association

Each month, your executive team seeks out a professional speaker, a member of the community, or an informative panel discussion with which to indulge our members.

As a member, you can expect to engage in social networking, peer-to-peer discussions, and enjoy a great lunch to top it all off!

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This Month's Meeting

February 25, 2015
Sue Johnston
Get the Story Before you Write the 'Story' - Journalistic Skills for Quality Assurance

"Who are you?" "What do you want?" and "What are you going to do about it?" Those are the essential questions reporters use for practically any news story.

Do they sound familiar? "As a [Who are you?] I want [What do you want?] so that I can [What are you going to do about it?]." Yup. They're like the basic formula for user stories.

Like investigative reporters, investigative QA folk ask a further question, "What's the impact?" The real story goes beyond facts to context and meaning. And that answer comes through conversations.

Building software may seem light years away from journalism, yet there are techniques to be shared. How does a reporter blend natural curiosity, information from multiple sources and some basic writing skills to create a factual, unbiased story - one that's useful to its audience - and deliver it for daily release?

In this interactive session, Sue will examine the parallels between interviewing people for news gathering and interviewing the widest variety of people to understand the context in which your product is being used.

You'll discover how to:

  • Identify the best people to talk with - they may not be the usual suspects
  • Explore ways to make users and subject matter experts excited about talking with you
  • Practise techniques for questioning that build trust and elicit information
  • Navigate via curiosity - this is not the time to be an expert
  • Create a story in which you make meaning from relevant voices and perspectives

You'll leave with tools reporters use to develop their products and be able to apply them to create and use effective user stories that lead to useful and usable products. 


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