Speaker: James Spere

Topic: Managers are weird – they like to have metrics on everything. The same is true for product quality. So how do you measure quality? If you’re looking for how to track escaped defect counts and testing find rates, this isn’t the talk for you. I’ll take you through how to start with the customer and work your way backwards – measuring the things that actually impact them. Find out the 2 measurements that really matter, how to actually track them and strategies for enabling your entire company to enable the changes required to really move the quality needle.

Bio: Over his career, James Spere has continually built strong connections between his development teams and customer support, sales and clients with a customer-first approach to software development, deployment, and communication. James uses an open and honest style that has enabled these strong partnerships across multiple industries which he hopes to share during this session.