Below you will find the Cancellation Policy for KWSQA Events:
KWality Talks Cancellation Policy
Cancellation by KWSQA
No-shows are liable for any fees incurred.
The KWSQA reserves the right to cancel a KWality Talk or substitute speakers. In the unlikely event that The KWSQA should have to cancel a KWality Talk the KWSQA is not able to provide any form of reimbursement, but will endeavor to reschedule the presentation.
Cancellation by Attendee
For Pre-Paid single event attendees:
All cancellations must be received five (5) calendar days prior to a KWality Talk. A processing fee will be incurred. No refund of any kind, for any reason will be given for cancellation requests received thereafter. Please follow these steps from Eventbrite (our meeting management provider) to request a refund:
https://www.eventbrite.ca/support/articles/en_US/How_To/can-i-get-a-refund?lg=en_CA
For KWSQA seasonal members:
Admittance to KWality talks is a general benefit to KWSQA membership. As a result members will NOT get a portion of their membership fee refunded if they are unable to attend a KWality Talk they have registered for. We do request that you let us know so that the seat can be freed up and your lunch will not go to waste by following these steps in Eventbrite:
Substitutions
There are no substitutions permitted for a KWality Talk.
Targeting Quality Cancellation Policy
Cancellation by KWSQA
For Attendees
In the unlikely event that the KWSQA should have to cancel the Targeting Quality Conference, attendees will be refunded for the amount paid for the conference.
If a workshop is cancelled and the attendee does not communicate an interest for another workshop, KWSQA will refund the full workshop registration fee.
The KWSQA reserves the right to substitute or re-schedule session, lightning, and keynote speakers. This is not considered a cancellation and is not subject to this policy.
For Speakers
Should the conference be cancelled, KWSQA will reimburse up to 50% of any already-incurred, non-refundable travel cost, up to the maximum allowable amount. No honorariums will be provided.
For Sponsors
A large portion of sponsorship exposure for the conference is through KWSQA’s email and social media channels. Given that these promotions may begin as soon as a sponsorship payment is received, as early as six months before the conference, sponsorships will be refunded as follows in the event KWSQA cancels the conference.
| If KWSQA cancels sponsorship… | …this amount of sponsorship is refunded |
|---|---|
| before June 1, 2023 | 100% |
| between June 1, 2023 – July 31, 2023 | 80% |
| between August 1, 2023 – September 10, 2023 | 75% |
| after September 10, 2023 | 50% |
These amounts are not dependent on when the sponsor begins their sponsorship.
Cancellation by Attendee
All cancellations must be received by email to conference@kwsqa.org by September 4, 2023. A processing fee will be incurred. No refund of any kind, for any reason will be given for cancellation requests received after September 11, 2023.
No-shows are liable for the entire conference fee.
Substitutions
Substitutions from the same organization are welcome with no additional fee. If a substitution is necessary, please contact us at conference@kwsqa.org. No substitutions will be allowed after 5 PM EDT on September 15, 2023. Any complimentary items given (such as swag/memberships) are given to the attendee and are non-transferable.
Cancellation by Speaker
KWSQA is not liable for no-shows. We will not reimburse travel or provide honorariums should a speaker or workshop facilitator not meet their obligations in the speaker agreement.
Cancellation by Sponsor
No refund of any kind, for any reason will be given for cancellation requests by a sponsor.